The Fulfillment Manager directs end-to-end pharmaceutical warehousing, cold chain storage, and high-velocity order fulfillment operations across GONSA’s distribution network. Operating at the intersection of regulatory rigor and commercial agility, this role guarantees strict adherence to Good Storage Practice (GSP), Good Distribution Practice (GDP), and Ministry of Health (MOH) mandates. The position holds strategic accountability for operational governance, operating expenditure (OPEX) optimization, automated system integrity (ERP/WMS), and cross functional leadership, steering a resilient and safety-first workforce to sustain rapid business growth.

End-to-End Fulfillment & In-Warehouse Operations

• Direct daily fulfillment workflows: bonded/commercial receiving, put-away, high-accuracy picking, packing, secondary packaging/labeling, and dispatch.
• Oversee multi-temperature zone operations (ambient, cool –, cold –, and ultra-low freezers) ensuring end-to-end temperature logging and zero thermal excursions.
• Partner with Commercial, Customer Service, Procurement, and Transportation to maintain visibility, eliminate bottlenecks, and resolve service escalations within defined SLAs.
• Champion business continuity planning (BCP) and risk mitigation protocols against supply disruptions, system outages, and peak seasonal spikes.

Process Governance, Quality & GSP/GDP Compliance

• Serve as the operational custodian for GSP, GDP, and ISO quality management systems across facility infrastructure and personnel practices.
• Formulate, standardize, and audit standard operating procedures (SOPs), working instructions (WIs), and change controls in direct alignment with Quality Assurance (QA).
• Spearhead non-conformance investigations, deviation management, and root cause analyses (CAPA) for operational discrepancies, damage, or stock variances.
• Uphold strict environmental health and safety (EHS) guidelines, safeguarding workforce welfare, facility assets, and high-value pharmaceutical inventory.

Technology Integration & Inventory Governance

• Champion WMS and SAP ERP operational utilization, securing real-time inventory visibility, lot/batch control, FEFO/FIFO enforcement, and data integrity.
• Lead perpetual cycle count programs and comprehensive stocktakes; eliminate book-to-physical inventory variances.
• Drive space optimization, dynamic slotting, and layout re-engineering to maximize cubic storage density and pick efficiency for expanding product lines.

Financial Stewardship & OPEX Optimization

• Exercise fiscal oversight on fulfillment OPEX, auditing labor utilization, consumables, specialized packaging materials, third-party logistics (3PL) fees, and M&E maintenance.
• Formulate annual departmental operating budgets; identify and execute lean warehousing and continuous improvement initiatives (Kaizen, 5S) to lower cost-to-serve.

People Leadership & Workforce Orchestration

• Structure departmental headcount planning, balancing core full-time staff and variable outsourced labor to match volume fluctuations efficiently.
• Foster a disciplined, safety-conscious culture through structured training matrix governance, technical onboarding, and career bench-planning.
• Conduct objective performance appraisals, mentoring operational supervisors and high-potential team members.

Strategic Initiatives & Business Transformation

• Lead operational integration for strategic client onboarding, new facility commissioning, and cross-functional corporate initiatives.
• Drive logistics automation and digital transformation projects (e.g., barcode/RFID scanning, automated guided workflows, automated reporting dashboards).

Job Requirements & Qualifications

• • 15+ years in warehouse operations, with at least 5 years in a Mgr role.
  • Proven track record in pharma warehousing, medical healthcare distribution, or pharma 3PL logistics.
  • Deep mastery of GSP & GDP standards, cold chain management, and Ministry of Health compliance.
  • Hands-on experience with WMS/ERP systems.
  • Strong leadership in SOP governance, OPEX management, and outsourced workforce oversight.
  • Proven stakeholder management, proactive risk control, and operational KPI tracking.
  • Proficient in English and cross-functional communication.